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Senior Guest Experience Manager

Location Zurich, Suisse
Publié le 16/11/2018
Date limite 13/12/2018
Secteur Fédérations et Comités sportifs
Fonction Evènementiel et Opérations
Contrat CDI
Horaire Temps Plein
Salaire Compétitif

Job Description

Your duties

  • Delivering a customised, memorable and unique VVIP and VIP experience for our guests at FIFA events
  • Monitoring bookings (programme attendance, ticket availability and distribution, transport, etc.)
  • Overseeing guest journeys and the resolution of guest concerns
  • Responsibility for the general staffing plan and the training of people on site
  • Defining processes, service levels, parameters and requirements in relation to concepts, timelines, policies, responsibilities and operational workflows
  • Definition of communication flows, internally and externally
  • Assisting the LOC or any similar entity with their concepts and monitoring the implementation and operation
  • Acting as the main interface on accreditation matters for FIFA to the LOC or similar entities
  • Ensuring the transfer of knowledge in the area of responsibility
  • Continuously improving concepts

Our requirements

  • Three years’ experience in the planning and delivery of major events
  • Five years’ experience in hospitality and guest experience
  • Ability to convert planning into operational processes
  • Fluency in English, additional languages a plus
  • Flexibility to support all levels (administration, operation or concept) and in changing and sometimes challenging environments (working hours, stress levels, support)
  • Persistent, sense of initiative with good planning skills
  • Analytical skills and attention to detail
  • Ability to prioritise a diversified workload and to work in a multi-cultural environment
  • Willingness to travel occasionally

You can expect a highly motivated and helpful team working in a dynamic multicultural environment. If you have the necessary qualifications and are keen to work for an international organisation, please click "apply here" and submit your application in English (motivation letter, CV, diplomas and reference letters).