Senior Manager Hospitality

Fédérations et événements
Zurich , Suisse
Temps Plein
Concurrentiel
24 / 11

To support our Commercial Division, FIFA is looking to recruit a service-oriented and flexible person as a:

Full description

Your duties

  • Being accountable for the successful delivery of truly global and complex hospitality programs throughout the FIFA Event Calendar
  • Providing end to end Hospitality management across Commercial Affiliates, consumer and B2B programs
  • Managing cross divisional communication and service level agreements for the implementation of hospitality requirements and services
  • Creating and implementing operational plans and managing the operational delivery of FIFA’s Hospitality programs
  • Using expertise to evaluate, implement improvements and enhance the overall high-level customer and hospitality experience
  • Coordinating all supporting functions and providing efficient support to appointed agencies and external service providers
  • Ensuring that all hospitality services are delivered to the highest standards
  • Guaranteeing Hospitality Servicing to FIFA Partners and Hospitality Rights Holders
  • Supporting the Hospitality department in daily activities and administrative requests

Our requirements

  • Bachelor or Master’s degree, or equivalent
  • At least five to eight years’ experience in the sports and/or large-scale events as well as project management
  • Experience with event ticketing
  • Proven experience in managing large-scale and international events as well as project management
  • International profile is a must
  • Strong understanding of architect drawings/blue prints
  • Highly proficient with all Microsoft Office tools
  • Fluent English, and written and spoken fluency in at least one other Official FIFA language (French, Spanish, German)
  • Outstanding communication and inter-personal skills
  • Ability to thrive in a fast-paced environment
  • Outstanding business acumen
  • Proven experience in managing a team and agencies
  • Experience of championing and driving change
  • Ability to work independently, take initiative and handle responsibilities
  • Excellent time management and organizational skills
  • Willingness to travel

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