EURO 2020 Hotline Coordinator

Fédérations et événements
Nyon , Suisse
Temps Plein
Concurrentiel
11 / 10
Help to develop and apply an accreditation hotline procedure specifically for the tournament and plays a leading role in the detailed planning for the delivery of the accreditation hotline concept.

Full description

JOB INFORMATION
Division / Unit: Operations / Venue Operations
Contract type: Fixed Term
Start date: 01.10.2019
End date: 15.07.2020
Location: Nyon

MISSION
In 2020, the UEFA EURO will celebrate its 60th anniversary. To celebrate this milestone, the tournament will be played out in 12 different European cities – bringing the EURO closer to the fans and celebrating the best of European football and culture. To make this all possible, we need fantastic, dedicated people in all sectors.
The Hotline Coordinator helps to develop and apply an accreditation hotline procedure specifically for the tournament and plays a leading role in the detailed planning for the delivery of the accreditation hotline concept.

KEY RESPONSIBILITIES
• Taking a leading role in planning, developing and applying the accreditation hotline procedure;
• Helping to implement the accreditation concept;
• Managing the accreditation hotline and provide first-level troubleshooting;
• Recruiting, training and managing a team of accreditation hotline assistants;
• Working closely with the whole Accreditation team at all levels to ensure a smooth, integrated process for all accreditation operations;
• Supporting the team and management as necessary;
• Taking the lead in and delivering any accreditation sub-projects;
• Any other duties/events as defined by management.

PROFILE OF SUCCESSFUL CANDIDATE
Experience required:
- from 1 to 3 years / in a relevant field
(in an international company/organisation a major advantage)
- from 1 to 3 years / in project or customer-relation management
- less than 1 year / in a call centre
Education:
- Bachelor's or equivalent qualification in project management, customer relations, international business or similar field
Languages:
- English / Proficient

Additional requirements:
- MS Excel / Advanced
- MS Outlook / Proficient
- MS PowerPoint / Advanced
- MS Word / Advanced
- Project Management / Advanced
- Excellent spoken and written communication skills
- IT software packages and tools
- Experience with databases
- Conflict and issue resolution skills
- Able to work well under pressure
- Multitasking
- Attention to detail
- Good time-management
- Service-oriented
- Positive and solution-minded attitude
- Assertive personality
- Meticulous
- Team player
- Willing to work long, irregular hours
- Knowledge of any other languages of the Euro 2020 host countries would be an asset

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