Directeur-ice des Produits Commerciaux - Hospitalité -Olympiques & Paralympiques

Agences Fédérations et événements
France
Concurrentiel
19 / 08

On Location est à la recherche d’un-e Directeur-ice Produits Commerciaux - Hospitalité - Olympiques & Paralympiques. Ce-tte dernier-e joue un rôle de leadership clé avec pour responsabilité principale d’assurer la supervision et la gestion opérationnelles de son équipe.

Full description

THE ROLE
The Director, Olympic Commercial Products is a key leadership role with a primary responsibility for providing operational oversight and management for the Olympic Product team as it relates to the In Venue and Off Venue Product architecture within the Commercial Hospitality Programme. The Director works closely with Senior Managers and Managers of the Olympic Commercial Hospitality Programme Product team to create a positive and efficient environment focused on developing creative, innovative, and profitable product offerings. This position will lead a team that focuses on the overall ideation, development, inventory management, and financial strategy for direct to consumer and business to business offerings specifically related to the Olympic In Venue and Off Venue products, focusing on attachment strategies to be inclusive of tickets, hospitality events, guest experiences, and/or operations within the official Olympic Commercial Hospitality Programme. The Director collaborates in developing and driving concepts and event processes across all Olympic workstreams, including but not limited to the Executive Leadership, Ticketing, Event Production, Accommodations, Transportation, Operations, Finance and Accounting, Fulfillment and Technology.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Primary Responsibilities
• Daily management, direction, business operations, and In Venue/Off Venue product strategy within the Product Architecture team.
• Ideate, create, maintain, and execute an innovative product architecture for a wide variety of markets that incorporates a simple, strategic, and scalable approach while maintaining and tracking against revenue and profitability goals.
• Develop and maintain a clear structure for communication and collaboration between key internal workstreams such as Ticketing, Event Production, Fulfillment and Technology for purposes of creating ticket packages inclusive of hospitality experiences and/or other assets.
• Develop processes and financial models, in collaboration with Finance and Accounting, for building and tracking against revenue and profitability forecasts, operational budgets, pricing, and inventory management related to elements within the hospitality packages.
• Build and cultivate relationships with partners, vendors, and key stakeholders throughout the Olympic ecosystem.
• Provide leadership and direction while collaborating with leaders across the Olympic workstreams to develop standardized and efficient documented processes, operational training programs, and best practices for the Olympic Commercial Hospitality Programme.
• Expand our ability to identify and track opportunities to improve quality across all product offerings and within the overall customer experience, working closely with Event Production to collaborate on concepts and develop best in class offerings.
• Develop and maintain a mastery of our internal workflow processes and proprietary Inventory Management System(s), including data analytics models and overall reporting cadences.
• Build and maintain product offerings within Inventory Management System(s).
• Work closely with Digital Technology and Sales & Marketing teams to develop strategic ecommerce solutions for our product offerings.
• Provide operational leadership, supervision, mentorship, and support to the team.
• Establish operational accountability (e.g., checklists, quality assurance tests, project management) for the Product team and share best practices across other workstreams.
• Maintain continuous knowledge of the industry to recognize market trends, identify and analyze against competitors, and develop strategies to grow our business.

Specific Job Responsibilities
• Development, documentation, and implementation of specific procedures, systems, and operational efficiencies.
• Develop a clear process of product support specifically related to the needs of Sales & Marketing and Guest Services.
• Maintain a customer-first approach by looking at the entire event ecosystem through the lens of the customer journey.
• Lead by example, model our core values, and set the pace for the rest of the team while inspiring creativity and innovation.
• Communicate expectations and establish clarity regarding job responsibility and task ownership; help the team prioritize, stay focused, and organized.
• Extensive collaboration and communication within the team and across workstreams.
• Event operations and execution when/as requested under the guidance of the Operations & Experiences team.
• Situation analysis and decision making.
• Identify, understand, and remove roadblocks.
• Manage key client relationships as needed.
• Identify further sales and service opportunities.

Administrative & Other Responsibilities
• Conduct and/or participate in Team and Leadership Team meetings, as needed.
• Provide leadership / feedback on process development / improvement during meetings.
• Foster an environment for participation and engagement from the Product team and other workstreams.
• Conduct process review/improvement meetings regularly.
• Provide input on performance reviews, bonuses, and merit increases.
• Complete monthly expense reconciliations.

Other Duties & Responsibilities
This position is responsible for managing direct reports and carrying out managerial responsibilities according to the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel
Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays. International travel may be required throughout the year, including extended periods of remote work within local offices within host cities. Expected travel may range from 25-35% annually and 1-2 months of continuous travel during Olympic games.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Education and/or Experience, Knowledge, Skills, and Abilities:
• Bachelor’s Degree in Hospitality, Sports Management, Marketing, Business or a related field, or equivalent experience preferred.
• Experience with ticket inventory management, seating charts, venue capacities and policies, preferably with experience within major sporting events, International and/or Olympic Sporting events.
• Experience in a management position (minimum of 7+ years), preferably in the travel and hospitality industry in relation to major sporting events.
• Advanced skillset and experience within Excel or other data analytic tools.
• Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.
• A proven record of accomplishment of strong personal effectiveness in which imaginative and distinctive leadership have been demonstrated.
• Excellent time-management, organizational and supervisory skills.
• Continually strive for self-development and discovering better means of accomplishing both personal and professional goals.
• Comfortable traveling and working within an international environment.

Preferred Education and/or Experience, Knowledge, Skills, and Abilities:
• Experience in the Travel & Hospitality industry.
• Experience working with multiple technology and software platforms, including but not limited to Office 365 platform, Asana, Smartsheet, and other digital collaboration systems.
• Fluent in French and/or Italian.

CORE VALUES
As the leading experiences company in the world, we strive to be the most innovative and passionate — the best of the best. We uphold these values in our quest for excellence:
• Exceed all service expectations with our customers, our partners, and each other.
• Create value by enriching people's lives.
• Do the right thing and bring others along with us — always.
• Propel the power of diversity, in thought, team and experience.
• Partner to generate win-win solutions.
• Ignite and empower our team's entrepreneurial spirit.
• Exude respect and gratitude — treat others as you would want to be treated.

COMPENSATION
Competitive salary, commensurate with experience.

On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

VOUS NE TROUVEZ PAS L’EMPLOI DE VOS RÊVES ?

Si vous ne trouvez pas l’emploi de vos rêves, créez une alerte-emploi et soyez averti dès que des offres correspondant à vos objectifs sont mises en ligne.

VOUS NE TROUVEZ PAS L’EMPLOI DE VOS RÊVES ?

Si vous ne trouvez pas l’emploi de vos rêves, créez une alerte-emploi et soyez averti dès que des offres correspondant à vos objectifs sont mises en ligne.

VOUS NE TROUVEZ PAS LE PROGRAMME DE VOS RÊVES ?

Si vous ne trouvez pas l’emploi de vos rêves, créez une alerte-emploi et soyez averti dès que des offres correspondant à vos objectifs sont mises en ligne.

Les visiteurs de cette page ont aussi vu :

Media Sales Associate Director

​Responsible for media rights sales of the full Infront Group portfolio in selected territories
Zug, Switzerland

Directeur-ice Expériences Commerciales - Olympiques & Paralympiques

On Location est à la recherche de son/sa Directeur-ice Expériences Commerciales. Le/la...
Paris, France

Directeur-ice Agent de Ventes - Olympiques & Paralympiques

On Location est à la recherche d’un-e Directeur-ice Agent de Ventes - Olympiques &...
Paris, France

Directeur-ice des Finances - Olympiques & Paralympiques

On Location est à la recherche d’un-e Directeur-ice Financier-e pour rejoindre ses...
Paris, France

Directeur-ice des Produits Commerciaux – Voyages - Olympiques & Paralympiques

On Location recherche son/sa Directeur-ice, Produits Commerciaux – Voyages - Olympiques &...
Paris, France

Vice-Président(e) des Expériences Commerciales - Olympiques & Paralympiques

On Location est à la recherche de son/sa Vice-Président(e) des Expériences Commerciales...
Atlanta, US

Chef(fe) de Projets en Marketing

Dans le cadre de l’optimisation de son organisation, la FFR constitue une direction marketing et...
Marcoussis

Directeur-ice des Ressources Humaines - Olympiques & Paralympiques

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest...
Paris, France

Les visiteurs qui ont postulé à cette offre ont également postulé à ces offres :

Directeur-ice des Finances - Olympiques & Paralympiques

On Location est à la recherche d’un-e Directeur-ice Financier-e pour rejoindre ses...
Paris, France

Chef(fe) de Projets en Marketing

Dans le cadre de l’optimisation de son organisation, la FFR constitue une direction marketing et...
Marcoussis