Spectator Services & Relations Manager

Location Nyon, Suisse
Publié le 30/11/2016
Date limite 20/12/2016
Secteur Fédérations et Comités sportifs
Fonction Coaching et recherche de performance, Evènementiel et Opérations, R&D et stratégie, Planification & Stratégie
Contrat CDD
Horaire Temps Plein
Salaire Compétitif

Job Description

Job information:

Division / Unit: Operations / Host Country Projects

Contract type: Fixed Term

Start date: 01.02.2017

End date: 30.09.2020

Location: Nyon


The job of the Spectator Services & Relations Manager is to develop a full spectator services programme to enhance the experience of spectators attending UEFA EURO 2020 matches in host cities in 13 different countries around Europe.


  • Liaising with all internal and external UEFA stakeholders and the 13 host countries to incorporate all spectator experience activities into a single cohesive plan;
  • Enabling positive spectator experiences from all angles (age, gender, nationality, host country/host city visited, stage of the tournament, match times);
  • Ensuring consistency in the quality of the spectator experience in each host country, host city, stadium and fan zone during the entire tournament;
  • Understanding the spectator's landscape and identifying their needs;
  • Creating tools and services to enrich the spectator experience;
  • Designing a strategy to successfully launch such tools, and considering various creative ways to attract the interest of spectators;
  • Establishing strong bonds with spectator groups and involving them in the development of tools and services.


Experience required:

  • from 4 to 6 years / in operations at a major sports event
  • from 1 to 3 years / in project management in developing ICT tools or apps


  • Bachelor's in event management or a similar subject


  • English / Proficient

Additional requirements:

  • Able to build strong working relationships and engagement with internal and external stakeholders
  • Helpful, thoughtful and cooperative
  • Project Management / Advanced
  • Budget Management / Intermediate


L'Union des Associations Européennes de Football (UEFA) a été fondée en 1954, à Bâle, en Suisse.